Refund policy

REFUND & REPLACEMENT POLICY

Our Commitment to Your Satisfaction. Because we use premium materials like Tempered Glass and Acrylic, we acknowledge that despite our protective packaging, rare instances of transit damage may occur.

1. Damaged Upon Arrival If your item arrives damaged or broken, please do not worry.

  • Action: Take a clear photo of the damaged product and packaging.

  • Contact: Reach out to us at support@nightstudiocase.com within 48 hours of delivery.

  • Resolution: We will prioritize a free replacement for you as quickly as possible.

We want you to be completely satisfied with your purchase. Please review our return policies below, which vary depending on your location.

2. Return Windows

  • Standard Regions (Non-EU): You may request a return within 3 days from the date of delivery.

  • European Union: In accordance with EU regulations, customers in the EU have 14 days to request a return, starting from the day you receive the last item of your order. You may also cancel your order at any time before it ships.

3. Eligibility & Non-Returnable Items 

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

  • Proof of Purchase: A receipt or proof of purchase is strictly required to complete your return.

  • Do Not Send Back to Manufacturer: Please do not send your purchase back to the manufacturer.

Non-Returnable Items:

  • Gift cards

  • Sale / Clearance Items: Only regular-priced items may be refunded. Unfortunately, sale and clearance items cannot be refunded (This exemption also applies to the EU region).

4. Shipping Costs & Standard Shipping Refunds

For Change of Mind / Dislike:

  • Standard Regions (Non-EU): You are responsible for paying your own return shipping costs. The original shipping fee for the order is non-refundable.

  • European Union: Customers are responsible for arranging and paying for the return shipping via their chosen carrier. However, the original standard shipping fee paid at the time of purchase will be fully refunded to you.

For Damaged or Defective Items (All Regions):

If the product you received is damaged or defective, please contact our support team immediately. We will arrange for a return or exchange at no additional cost to you.

Shipping Note: If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. How to Initiate a Return 

  • European Union: Please log in and submit your return request directly through your customer account portal: https://shopify.com/76855967943/account

  • Standard Regions (Non-EU): Please contact our customer support team at hello@casercase.com. They will guide you through the process and provide further instructions.

6. Refunds Processing Time 

Once your return is received and inspected, we will process your refund back to your original payment method.

  • European Union: Refunds will be issued within 14 days of receiving your returned item.

  • Late or Missing Refunds: If you haven’t received your refund yet, please follow these steps before contacting us:

    1. Check your bank account again.

    2. Contact your credit card company (it may take some time before your refund is officially posted).

    3. Contact your bank (there is often some processing time before a refund is posted).

If you’ve completed all these steps and still have not received your refund, please reach out to our support team.